A retailer-led review process
Ratelatch compares retailer-provided fulfillment invoice information with available order and agreed-rate records. It helps organize possible discrepancies for your review; you decide what to do next.
The review
The review uses fulfillment invoice information supplied by the retailer alongside the available order details and saved or agreed-rate records. Ratelatch does not import invoices directly from provider accounts.
A comparison may flag a possible duplicate charge, a rate overage, or a charge associated with a canceled shipment. A finding is a signal to review, not proof of provider error or claim eligibility.
A case links to its saved order and invoice line and includes a downloadable evidence PDF. Incomplete or ambiguous matches remain unverified and may need more source information.
The retailer reviews the records and chooses whether to pursue a possible discrepancy. A flagged item alone does not establish that a provider will accept a claim or issue a credit.
Retailer-led path
Ratelatch does not submit claims to providers or follow up on them. If you decide to pursue a case, use a provider route and eligibility requirements you have independently verified. You can record the carrier, date, and an optional external reference in the case; that retailer report does not confirm provider receipt or acceptance.
Unverified or unavailable
Ratelatch does not import invoices directly from provider accounts. A public filing reference, where shown, does not verify your account-specific route, a shipment’s eligibility, required evidence, or any deadline. Provider submission and follow-up through Ratelatch are unavailable. A retailer-reported filing does not confirm that a provider received or accepted it.
Evidence and outcomes
A possible finding, retailer-reported filing, or provider response is not by itself proof of a recovery. A later active and confirmed provider credit or refund is treated as verified only when it uniquely matches a submitted case by order reference, provider or service, currency, and exact claim amount. Receipt of funds is checked separately against an imported business-bank transaction.
A match may remain unverified when its source records are incomplete or ambiguous. No approval, credit, repayment, recovery rate, or timeline is promised.
Continue exploring
Learn what invoice files and case evidence Ratelatch supports, or create an account to get started.