Ratelatch · questions and answers
Fulfillment recovery FAQ
Clear answers about importing fulfillment invoices, reviewing case evidence, provider submissions, and verifying repayment.
Upload fulfillment invoice lines in UTF-8 CSV files, map the required columns, review the validation preview, then import the rows. Ratelatch does not currently connect directly to fulfillment providers.
Each case links to its saved order and fulfillment invoice-line source records, and you can download an evidence PDF. A documented discrepancy does not guarantee that a provider will issue a credit.
No. Retailer approval is required for an eligible case, but Ratelatch does not submit disputes to providers. Approved cases remain unsubmitted in the app, and Ratelatch does not record or verify disputes submitted outside the app.
Ratelatch distinguishes retailer-reported repayment and provider-credit matches from bank-verified repayment. Bank verification requires a matching credit transaction imported from the designated business account; a retailer report or provider-credit match alone is not bank verification.